Google Voice for Business: A Complete Guide | just call blog (2023)

With Voice over Internet Protocol (VoIP) technology, you can use a broadband Internet connection to call people instead of using a regular phone.

As the dominant force on the Internet, Google has naturally taken the lead in providing VoIP services. Google's proprietary service, Google Voice for Business, is among the leading VoIP service providers.

Is this service all it's broken for? Here's a complete breakdown of this service with all it has to offer. We are also exploring the possibility of an alternative, if any, to Google VoIP for Business.

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Google Voice for Business: A Brief History

How it works?

(Video) Using Google Voice to manage business lines

Set up Google Voice for Business

What are the limitations of Google Voice for Business?

Looking for an alternative to Google Voice for Business

Frequently Asked Questions (FAQs)

Google Voice for Business: A Brief History

Google Voice for Business is the commercial version of Google Voice (Google's personal VoIP service). the spread ofvirtual numberschanged the way companies do business today. Instead of relying on a cell tower, use the Internet.

the most significantAdvantages of VoIPServices like Google Voice Office Phone System is that you don't have to worry about SIM cards even when you're abroad. This is a great benefit when giving work phone access to employees who may not be with you all the time.

Google Voice for Business also takes the hassle out of customers calling your cell phone number. It offers many more customizable features that you don't get from a major cell phone provider.

(Video) How to Use Google Voice

So let's see if a Google Voice business number is the right choice for your business. And if not, is there an alternative? Read on to know more about it.VoIP providerand an alternative, if any.

How it works?

Let's start by saying that Google Voice for Business is different from Google Voice, a VoIP platform for personal use. It lacks the additional features that Google VoIP offers for businesses.

With Google Voice for Business, you can use it with Teams, it's a worldwide app, and you can have multiple Google numbers. Plus, you get features that help you collaborate, monitor, andIncrease the productivity of your teamand other functions associated with running a business.

Like Google Voice, Google Voice for Small Business requires an Internet connection and associated devices. You should also have a strong Wi-Fi router or data plan to add portability to your device.VoIP phone system.

You will receive a new number from Google for Business. You can link it to yourexisting mobile numberor use it as a separate number from the selected device. The advantage is that you can make and receive calls wherever you are, even without your cell phone, as long as you have an internet connection.

Set up Google Voice for Business

Setting up Google Voice for Business for your Google Workspace requires a bit of heavy lifting. You need a Google Workspace account to open a Google Voice for Business account:

Observation:Google Workspace is a payment platform. The basic plan costs $6.00 per user, which is more than what you pay for your Google Voice for Business account.

  • On your device, click the link to thegoogle voiceMain page
  • Click the Get Started button.
  • You will access the Google Voice pricing plans. Choose your pricing plan.
  • After clicking "Select" on a pricing plan, you'll be prompted to sign in to Google Workspace.
  • Now click on "Add or Update Signature".
  • In the sidebar, you will see the Google Voice button. Click
  • You can choose from three Google Voice business phone number plans: Google Voice Starter, Google Voice Standard, or Google Voice Premier. Select your preference and click Get Started. (Please refer to the features available for each plan, as not all features are offered with all plans except Google Voice Premier.)
  • If you click "Get Started" again, you will see the "Pay" and "Place Order" buttons. Click on them.
  • You will be asked to add your location (country or region) according to your Google administrator.
  • When you click Next, you will be prompted to assign licenses to your team members.
  • In the final phase, assign business phone numbers and Google Voice area codes to team members, with or without collaboration.


  1. Canadian numbers are only available with a Premier subscription.
  2. Toll free numbers are not supported.
  3. You can only keep your old phone number if you carry it with you. This feature is only available for numbers in the US and Canada.

Now the Google Voice for Business setup is complete. You can start using functions likeautomatic participant,the group that soundsetc However, not all features are available on all plans. So, as mentioned above, choose your plan carefully when you sign up to get the plan that best suits your needs.

How does your business benefit from Google Voice for Business?

Small businesses can benefit from a Google Voice business number in many ways. You will benefit most from this platform if your business involves a high volume of calls:

Local calls in different regions

You can use your Google Voice for Business account to make local calls to other regions, cities, or states where you don't have one.local phone number.

Integration between Google Apps

You can integrate your Google Voice phone system with other apps like Google Calendar and Google Meet (formerly Google Hangouts).

Enhanced data protection

One of the main reasons why you should not use your cell phone to make phone calls in the office is the lack of privacy. Google Voice for Business handles your business calls while your cell phone remains private.

(Video) Google Voice vs Grasshopper vs RingCentral vs (in 2023)

phone number ownership

Employees can only have their Google Voice work phone number while they are employed. When leaving, they hand over the number, which can be assigned to another employee.

assignment of working hours

You can set your business hours so that your work number only rings during specified business hours.

customer service resources

With Google's business phone system, you get many customer service-focused features that you don't get with regular cell phone service. In general, you appear more professional to your clients.

call transcript

Google Voice for Business automaticallytranscribe voicemailcalls. you can pull upcall transcriptThis can be useful when you need to take meeting minutes or compose email messages based on the content of the call.

What are the limitations of Google Voice for Business?

AGoogle Voice business phonenumber offers an extremely affordable yet professional VoIP platform. Unfortunately, there are some limitations that you need to be aware of. If you are not satisfied with these drawbacks, you may want a more suitable alternative, such asjust call:

A Google Workspace account is required

To have a Google Vote business account, you must first have a Google Workspace account. Since both accounts are paid, you end up spending money on both.

Phone number restrictions

You can have one Google number per Google Voice user.

country restrictions

The number of countries in which Google Workspace is limited. This means that you can have a Google Voice for Business account in fewer than 20 (around 14) countries. If you are in a country that is not listed by Google, you must use aalternative VoIP servicelike JustCall.

No toll free numbers provided

A toll free number is beneficial to your customers because they do not have to pay long distance charges. but you do not understandtoll free numberswith a Google Voice business phone number.

portability restrictions

If you want to change provider, it will be difficult for youtransfer your number. If you have a US number, the address you provided must match the primary location when you first set up your account.

Does not integrate externally

You can only integrate Google Voice for Business with Google apps and not with external CRM systems like Slack, Zapier, HubSpot, Zoom, etc.

Difficulty participating in team collaboration.

There is no simple internal communication system. You can create ring groups, but it costs extra. The only other way to communicate with your team members is to switch between Google apps. They cannot participate in a conversation like other VoIP platforms like JustCall.

Autoresponders and snippets are not provided.

During the day you may have repetitive messages that you need to send. You can easily send them with an auto-reply feature, which sadly doesn't exist in Google Voice for Small Business. You have to edit each message manually which is tedious and time consuming.

(Video) Google Voice Devices - How to Use Google Voice - Google Voice Set Up

There is no provision for text marketing campaigns.

Google Voice for Business is a one-to-one VoIP communication platform. This means that everyonemass text messagesWhat you have to do for marketing campaigns is excluded.

catching up is hard

In Google Voice for Business, there are different ways to communicate in different places. So if every call, voicemail, and text needs to be checked, team members need to handle each inbox separately.

Looking for an alternative to Google Voice for Business

With the many limitations of Google VoIP for Business listed here, it's no surprise that many users abroad are looking for better alternatives. JustCall was an option that many users liked and switched to for more flexibility and more features, but at a reasonable price.

Here are some features that JustCall has to offer:

JustCall is a fast and easy VoIP service to set up in minutes. It is a standalone platform that does not require you to subscribe to related products. The automatic recording function is very convenient, allowing you to listen to calls later to catch up on missed calls.

Another useful feature is thechrome extensionwith JustCall, which allows you to dial numbers from any website. But one of the most valuable features of this platform is that it isintegrates with most CRM platforms (over 100)., which makes it very versatile.

JustCall records andrecords all incoming and outgoing callsin the system and your CRM/Helpdesk system. you can createcall distributionRules with voicemail and welcome message in the language of your choice.

They can also work together on JustCall andcollaborate with other teamsmembers, distributing incoming calls. The ability to use multiple phone numbers from a single JustCall account certainly improves the user experience. Also, you can select phone numbers in 70 countries. Various other features include blacklisted numbers and the ability to mask outgoing calls with a custom phone number.

These are the most importantFeatures that JustCall has to offerabout others There are many other benefits you can experience by switching to JustCall to find out which ones are right for you.

Frequently Asked Questions (FAQs)

What is the main benefit of using Google Voice for Business?

With Google Voice for Business, you can set up automated attendants. You can also forward calls to other numbers right from your computer or integrate your calls with Google Calendar, Google Meet, and other Google apps.

What is the main limitation of using Google Voice for Business?

The main limitation of using a Google Business number is that it can only be integrated with other Google Workplace apps. This is usually a big disadvantage if your business already uses third-party CRM integrations like HubSpot, Slack, and Zoom.

Is Google Voice or Business an expensive VoIP platform?

Google Voice Office-Phoneworks well for small to medium businesses. You get tons of voice features starting at $10.00 per month making it cost effective.

¿Existen alternativas a Google Voice for Business?

Many alternatives can meet the business communication needs of an organization. Due to the limitations of Google Voice for Business, many developers are working on more advanced solutions like JustCall.

(Video) How to bring your business on Google Voice Search Results | Voice search optimization #googlevoice

With JustCall, you get VoIP service to a business account for the same price as a Google PBX. However, you get much more features to meet the different needs of different businesses.

Are Google Voice and Google Chat the same?

Google Voice and Google Chat are different products from the same company. Google Chat is an application-based or web-based tool that allows you to chat and share documents with other people. However, Google Voice is a VoIP and SMS telephony service.


Is it OK to use Google Voice for business? ›

There are many features in Google Voice that can provide value to your business. A business account is often a better fit for your workday needs than a personal account.

What is the difference between Google Voice and Google Voice business? ›

The difference between Google Voice Personal and Business is also in the number of users and locations. The Personal Plan is exclusively for the United States, meanwhile the Business plan has available telephone numbers in 13 countries/regions for callers: Belgium.

How do I answer a call on Google Voice? ›

Incoming calls will show up as notifications on your Android phone, then you just need to say “hey Google, answer call” (or something along those lines) to pick up without lifting a finger. You can also use the “reject call” command if it's someone you don't want to speak to right now.

What are the disadvantages of Google Voice? ›

Cons of Google Voice
  • Works only with other Google apps. GV does have a few integrations, but only within the actual Google service ecosystem. ...
  • Costs more than other VoIP providers. ...
  • Caps users. ...
  • Collaboration is limited. ...
  • Getting the right context takes extra time. ...
  • No toll-free numbers. ...
  • No auto-replies. ...
  • Limited availability.
Jul 5, 2022

Is Google Voice being discontinued? ›

In 2023, Google Voice is phasing out its free personal plan.

Can Google Voice be traced by police? ›

Even though a Google Voice call number isn't traceable, it doesn't mean one can use it to make spam calls. If one commits an illegal act or their number is reported, Google can cancel the account and provide information to concerned authorities.

Is there a better service than Google Voice? ›

Nextiva is one of the best Google Voice alternative solutions because offers multiple advanced telephony features–CRM, analytics, video conferencing, AI, and automation–which make their business phone system a collaboration and customer-outreach powerhouse.

What is the replacement for Google Voice? ›

The best Google Voice alternatives

Hangouts. Skype. Sideline. Ooma.

Does Google Voice for business cost anything? ›

Your Voice subscription

Supports up to 10 users or licenses for small businesses. $20 USD per license. For example, if you have 25 users, you're charged $500 USD each month. Supports an unlimited number of users or licenses for regional businesses, for example, European countries.

Can I use Google Assistant to answer a phone call? ›

Your Google Assistant answers the call and asks who's calling and why. If the Assistant determines the call is a robocall or spam call, your phone hangs up.

Do Google Voice calls show phone number? ›

If you have a Google Voice number, it will appear on the recipient's caller ID. If you haven't set up a Google Voice number, a generic number or the word "unknown" will appear to the person you're calling.

Can I tell Google Assistant to answer a call? ›

Call Screen allows Google Assistant to answer your phone calls and provides a transcript of the request in real-time. You can choose to tell the caller you aren't available, ask for more information, or pick up the call once you know it's a legitimate caller with whom you want to speak.

Why would someone use Google Voice? ›

Your Google Voice phone number helps you make and receive calls and send and get text messages. You can hide your caller ID when you make calls on Google Voice. You can also change the caller ID for incoming calls. If you ever lose access to Google Voice, your phone number helps with account recovery.

Is there a monthly fee for Google Voice? ›

Google Voice offers three plans: Starter, Standard, and Premier. The Starter costs $10 per user per month with a limit of 10 users; the Standard costs $20 per user per month with unlimited users; and the Premier costs $30 per user per month with unlimited users.

Is Google Voice a burner? ›

Despite its limitations, Google Voice is an excellent way to create a burner number. Unlike other options, Google Voice is completely free as long as the number you are calling is within the United States.

Is Google Voice still free 2022? ›

It costs you no money to sign up for an account or to claim a Google Voice number. Also, calls made through Google Voice to numbers in the United States and Canada are free, with a few exceptions.

Why did Google Voice expire? ›

If you haven't used your Voice number for a long time, you'll get a warning your Voice number will be removed from your account. You'll also see the "reclaim date," which is the date the number will be removed. Google Voice reclaims your number if you have no activity.

How long will Google Voice stay active? ›

*You will lose your Google voice number after 30 days of inactivity. Google reassigns unused numbers after 30. To keep your number active need to make at least 1 call or text per month. If your number is reassigned your account is still active.

Can people steal your identity with Google Voice? ›

If a scammer gets your Google Voice verification code they can potentially commit other crimes concealing their identity while linked to your personal data.

Can Google Voice get jail calls? ›

Reasons That Google Voice Won't Work for Prison Calls:
  • Google Voice cannot receive collect calls or pay for the calling party's phone call charges. ...
  • Google is not involved with the correctional institution's telephone systems or their rules, and it cannot offer any assistance with these calls.

Does Google Voice show your name? ›

Google Voice does not support caller ID name. It's neither intended for, nor recommended for business use.

Is Google Voice the best VoIP? ›

In fact, Google Voice is one of Forbes' picks for the best VoIP Services. With Google Voice, you can set up a business or personal phone number that works on your smartphone, landline or the web using an internet connection.

Is Skype better than Google Voice? ›

Google Voice is perfect for people who like to stay organized and always on top of things, whereas Skype is for anyone who wants to save money on international phone calls and/or needs a one-number solution for personal use.

Is paying for Google business worth it? ›

Every single second sees an additional 40,000 searches performed on Google, each one attached to a person who could well be looking for precisely the products or service you sell. So, are Google ads worth it? Yes, they are, even in 2022, and that will not change anytime soon.

Is Google my business completely free? ›

Yes, it's free to create your Business Profile on Google. Create your profile at no cost, and you can manage your business from Google Search and Maps to start reaching more customers.

Is a Google business number free? ›

To use Google Voice, you must first have Google Workspace, which offers a free trial–although Google Voice itself does not. Google Voice for business offers three business phone system subscriptions, at $10, $20, and $30 monthly per user.

What commands can Google Assistant do? ›

Google Assistant can now integrate with Android Messages, Hangouts, Messenger, SMS, Telegram, WhatsApp and Viber. Just tell it to "Read back replies." Place a call: "OK, Google, call Mom," or, "OK, Google, call [contact name]," or, "OK, Google, call the nearest coffee shop." Hang up: "OK, Google, hang up."

What happens if you tell Google Assistant to call 911? ›

Nest Aware's Emergency Calling connects you to the 911 call center closest to your home, based on the home address you enter in the Google Home app . This lets you quickly contact your local emergency services no matter where you are, even if you're far away from home.

Who should hang up first at the end of a call? ›

The receiver should always hang up first, never the caller. The caller called the receiver, and should to stay on the line until the receiver is satisfied that the call is complete.

Is the Google Assistant always listening? ›

Nearly all voice-activated technology uses microphones that listen for “wake words.” That means they are, technically, always listening.

Can I call Google Assistant without touching my phone? ›

On Android phones running Android 5.0 and up, you can use your voice to talk to Google Assistant even when your phone is locked.

How do you answer a call with voice command? ›

Start Voice Access in one of these ways:
  1. If "Hey Google" detection is on, you can say "Hey Google, Voice Access."
  2. Open your notification shade and tap Touch to start.
  3. On your Home screen, tap the Voice Access app .
  4. Tap the Voice Access activation button . (You can set up the activation button in Settings. Accessibility.

What can a scammer do with a verification code? ›

Scammers can then use this information to steal your identity, or sell it to other criminals on the Dark Web.

Are all Google Voice calls free? ›

Cost and availability

When you call from the US, almost all Google Voice calls to the US and Canada are free. Some calls to specific phone numbers in the US and Canada cost 1 cent per minute (USD). Calls outside the US are at listed rates.

Is Google Voice unlimited calling? ›

If you are wondering how Google Voice works Internationally, note that It's free for personal use, with unlimited texts and calls to any phone number in Canada or the US, as well as low-cost international calling.

Does Google Voice work on wifi? ›

Make calls over Wi-Fi

Important: If you start a call from the phone app on your device instead of the Voice app, the call uses minutes from your mobile phone plan. To use Wi-Fi for a call, start the call from the Voice app. Learn how to make a call with Google Voice.

Can two people have the same phone number? ›

No, The same number cannot be issued to two people at the same time. If one person does not use the number for more than 3 months the number will automatically be cancelled and then it will be issued to another person. A few years back it was one year then they made it 6 months, now it is 3 months.

Who is the real person behind Google Voice? ›

Google Assistant launched using the voice of Kiki Baessell for the American female voice, the same actress for the Google Voice voicemail system since 2010.

Who is behind Google Voice number? ›

The original voice of GrandCentral and Google Voice belonged to actress and voice-over artist, Laurie Burke, but has been replaced with recordings by Kiki Baessell, a Googler who had no experience in professional voice-overs, but was chosen because of her pleasant, familiar voice.

Is Google Voice for business Hipaa compliant? ›

Because G Suite is covered under Google's BAA, that means that Google Voice is now HIPAA compliant and can be used by healthcare providers to communicate with patients and colleagues. When using Google Voice in a professional capacity, administrators should obtain Google Voice licenses for users who handle PHI.

Is Google Voice considered a business phone number? ›

Google Voice for business offers three business phone system subscriptions, at $10, $20, and $30 monthly per user. Each Google Voice plan includes: Domestic business phone numbers for up to 10 users.

Does Google verify business by phone? ›

Verify for the first time

Add or claim your Business Profile on Google. Learn how to claim your profile. When you add or claim your profile, you can verify it through phone, text, email, or video. You may need to verify with more than one method.

How much does HIPAA compliant Google Voice cost? ›

The costs for the paid versions of Google Voice for Google Workspace come in three tiers: Starter $10/user/month, Standard $20/user/month, and Premier $30/user/month.

Can someone get my real number from my Google Voice number? ›

Google does not publish any information about the users of consumer Google Voice phone numbers. All the called party will see is the 10-digit numeric caller ID, with no caller ID name. Phone number lookup tools won't show caller ID name, either.

How many numbers can I have with Google Voice business? ›

As a general rule, your Google Voice account can have only one number associated with it. If you already have a Google Voice number, you can transfer it to your Google Fiber Phone number, or choose a new Google Fiber Phone number, which replaces your Google Voice number.


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